Comments on: Service Recovery Done Right http://www.ronsbusinesscoaching.com/service/service-recovery-done-right_753 Fri, 23 Jul 2010 11:56:42 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Business Coach Perth http://www.ronsbusinesscoaching.com/service/service-recovery-done-right_753/comment-page-1#comment-774 Business Coach Perth Sat, 13 Mar 2010 08:06:43 +0000 http://www.ronsbusinesscoaching.com/?p=753#comment-774 I also have seen you speak Ron and as always its a pleasure. Keep up the wonderful sessions. I also have seen you speak Ron and as always its a pleasure. Keep up the wonderful sessions.

]]> By: Ivy Canady http://www.ronsbusinesscoaching.com/service/service-recovery-done-right_753/comment-page-1#comment-771 Ivy Canady Wed, 10 Mar 2010 21:39:32 +0000 http://www.ronsbusinesscoaching.com/?p=753#comment-771 Hi Ron, So sorry to hear that you're grouper wasn't cooked well. I'm glad to hear the staff turned things around for you. We look forward to welcoming you back! Regards, Ivy Canady Food & Beverage Public Relations Manager The Broadmoor Hi Ron,
So sorry to hear that you’re grouper wasn’t cooked well. I’m glad to hear the staff turned things around for you. We look forward to welcoming you back!
Regards,
Ivy Canady
Food & Beverage Public Relations Manager
The Broadmoor

]]> By: Jodie http://www.ronsbusinesscoaching.com/service/service-recovery-done-right_753/comment-page-1#comment-770 Jodie Wed, 10 Mar 2010 16:15:18 +0000 http://www.ronsbusinesscoaching.com/?p=753#comment-770 Ron, I saw you speak about a year ago and since then your insights on service continuously pop up when dealing w/ my clients. I was behind on getting a client's wedding pictures to her. She was very gracious but it definitely was not what I intended and the exact opposite of how I wanted to represent my business. So, I offered her an additional 10% discount for which she placed a large order, which more than compensated. Her order came in and she called when I was on my way home but I told her I would turn around and deliver them to her doorstep. She didn't want to impose but I insisted and even over the phone she sounded so revlieved that I would do it and incredibly grateful. I was glad I took those few extra minutes to show her great service b/c by the time I got to her house she was falling all over herself thanking me for taking the time and effort. You're spot on w/ this one. A few small gestures to make right a situation gone wrong was an easy way to keep this client coming back. Ron, I saw you speak about a year ago and since then your insights on service continuously pop up when dealing w/ my clients. I was behind on getting a client’s wedding pictures to her. She was very gracious but it definitely was not what I intended and the exact opposite of how I wanted to represent my business. So, I offered her an additional 10% discount for which she placed a large order, which more than compensated. Her order came in and she called when I was on my way home but I told her I would turn around and deliver them to her doorstep. She didn’t want to impose but I insisted and even over the phone she sounded so revlieved that I would do it and incredibly grateful. I was glad I took those few extra minutes to show her great service b/c by the time I got to her house she was falling all over herself thanking me for taking the time and effort.

You’re spot on w/ this one. A few small gestures to make right a situation gone wrong was an easy way to keep this client coming back.

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